Renault is to extend the standard warranty on all of its cars to 3 years or 100,000 miles, whichever comes first. The new warranty policy applies to all cars sold from 1st September 2011. Renault buyers will also be able to rate their dealers on Renault’s website for both sales and after-sales service from the same date.
Until now, most Renault cars have had 60,000 mile/3 year warranties and the move indicates Renault’s increased emphasis on quality. Renault CEO Carlos Ghosn said in February 2009 that he believes quality is becoming a more important factor in customers’ purchasing decisions:
“Today, quality of service is one of the elements of competition; in the future, this will be the main element of competition.”
Most mass-market European cars still come with 60,000 mile/3 year warranties, although 100,000 mile warranties are increasingly common. Some of the best standard warranties on the market come from Asian car manufacturers – Hyundai offers a 5 year unlimited mileage warranty on all of its cars, while Kia offers a 7 year/100,000 mile warranty as standard.
To be honest, a modern car that is correctly maintained from new should be able to do 100,000 miles over three years without many problems – it’s about time that manufacturers started to backup their claims with more generous warranties.